Reflecting on the experience
Often times, staff have considerable insight from their experience delivering a program or service. Other times, clients themselves provide the driving force behind a new program or service given their experience. To access this knowledge from staff and client, we can offer a new vantage with our experienced ears, eyes, and minds. We are skilled at working with a range of stakeholders, including front line staff, managers, policy makers, and government, in a range of different fields. We are also able to draw on Design Thinking to enable you to see the user’s experience and learn how to adapt programs and services to better meet their needs and preferences. Together, we can learn from these experiences and better design programs, services, and the user perspective.